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CEO tipsProduct ManagementCustomer Support CenterServicesCustomer DashboardCustomer OKRs#customersuccessSoftware TrainingAccount ExecutiveOperationsProfessional ServicesArtificial IntelligenceCustomer Lifecycle ManagementGTM StrategySoftware TechnologyBusiness OperationsRevenue OperationsCustomer Success ManagementProfessional Services ConsultantSoftwareCSM roleSales LeadershipStrategyCustomer SupportTechnologyCustomer Data AnalyticsCustomer ManagementSoftware Sales
CEO tipsCEO tips
+27+27
Why do companies struggle with operationalizing new technology?
Apr 21, 2025

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Mind the SaaS GAP
Mar 04, 2025

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Top 10 SaaS Execution Tactics
Dec 30, 2024

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+23+23
Customer Lifecycle Management
Aug 29, 2024

Customer Lifecycle Management

Establish company alignment to deliver a customer experience that drives results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Tracking your GTM  Planning & Performance Lifecycle
Jun 18, 2024

Tracking your GTM Planning & Performance Lifecycle

Tracking GTM Performance is key to proactiving driving results for your SaaS Company

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
The Value of a Business Operations Team
May 20, 2024

The Value of a Business Operations Team

Saving time and money utilizing a business and revenue operations team

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Actionable Voice of the Customer Program
May 03, 2024

Actionable Voice of the Customer Program

Creating a customer feedback program that enables you to take action on regular cadence

Jackie Golden
Jackie Golden
ServicesServices
+11+11
The Value of the Right Software Training Program
Apr 03, 2024

The Value of the Right Software Training Program

How to create the right training program to drive in-depth knowledge transfer to your customers

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+18+18
The Service Program Differentiator for SaaS Companies
Mar 25, 2024

The Service Program Differentiator for SaaS Companies

Creating a best practice approach with a service program to drive ROI for SaaS Companies

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+15+15
How to Manage and Forecast NRR
Feb 05, 2024

How to Manage and Forecast NRR

Tracking and Managing NRR weekly to Forecast Quarterly results accurately

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+21+21
How to Use Customer Feedback to Innovate Software solutions
Jan 17, 2024

How to Use Customer Feedback to Innovate Software solutions

Using Customer Feedback will drive your future product and services roadmap plan

CEO tipsCEO tips
+21+21
How to Create a Predictive Customer Analytics Dashboard
Jan 09, 2024

How to Create a Predictive Customer Analytics Dashboard

Using AI to create an accurate Predictable Customer Health Score Dashboard

Jackie Golden
Jackie Golden
Centralizing the latest news in building high growth tech companies using a customer centered strategy. Views from top CXOs and experts worldwide.

The CX Golden Rule Newsletter

Centralizing the latest news in building high growth tech companies using a customer centered strategy. Views from top CXOs and experts worldwide.

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