CSM role

Customer Success Manager Role

CEO tipsProduct ManagementCustomer Support CenterServicesCustomer DashboardCustomer OKRs#customersuccessSoftware TrainingAccount ExecutiveOperationsProfessional ServicesArtificial IntelligenceCustomer Lifecycle ManagementGTM StrategySoftware TechnologyBusiness OperationsRevenue OperationsCustomer Success ManagementProfessional Services ConsultantSoftwareCSM roleSales LeadershipStrategyCustomer SupportTechnologyCustomer Data AnalyticsCustomer ManagementSoftware Sales
CEO tipsCEO tips
+27+27
Why do companies struggle with operationalizing new technology?

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Mind the SaaS GAP

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Top 10 SaaS Execution Tactics

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+23+23
Customer Lifecycle Management

Customer Lifecycle Management

Establish company alignment to deliver a customer experience that drives results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Tracking your GTM Planning & Performance Lifecycle

Tracking your GTM Planning & Performance Lifecycle

Tracking GTM Performance is key to proactiving driving results for your SaaS Company

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Actionable Voice of the Customer Program

Actionable Voice of the Customer Program

Creating a customer feedback program that enables you to take action on regular cadence

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+18+18
The Service Program Differentiator for SaaS Companies

The Service Program Differentiator for SaaS Companies

Creating a best practice approach with a service program to drive ROI for SaaS Companies

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+13+13
Customer Base Risk Assessment

Customer Base Risk Assessment

How to evaluate and assess the risk in the customer base to develop a plan to drive to results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
How CS can help define the right Ideal Customer Profile (ICP)?

How CS can help define the right Ideal Customer Profile (ICP)?

Defining the right ICPs by market segment with customer analytics

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+15+15
How to Manage and Forecast NRR

How to Manage and Forecast NRR

Tracking and Managing NRR weekly to Forecast Quarterly results accurately

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+17+17
Measuring Customer Value & ROI results throughout the Customer Roadmap Plan

Measuring Customer Value & ROI results throughout the Customer Roadmap Plan

Do you have specific metrics identified for the values your software provides as customers operationalize the solution?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+21+21
How to Use Customer Feedback to Innovate Software solutions

How to Use Customer Feedback to Innovate Software solutions

Using Customer Feedback will drive your future product and services roadmap plan