Customer Support

Customer Support

CEO tipsProduct ManagementCustomer Support CenterServicesCustomer DashboardCustomer OKRs#customersuccessSoftware TrainingAccount ExecutiveOperationsProfessional ServicesArtificial IntelligenceCustomer Lifecycle ManagementGTM StrategySoftware TechnologyBusiness OperationsRevenue OperationsCustomer Success ManagementProfessional Services ConsultantSoftwareCSM roleSales LeadershipStrategyCustomer SupportTechnologyCustomer Data AnalyticsCustomer ManagementSoftware Sales
CEO tipsCEO tips
+27+27
Why do companies struggle with operationalizing new technology?

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Mind the SaaS GAP

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Top 10 SaaS Execution Tactics

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+23+23
Customer Lifecycle Management

Customer Lifecycle Management

Establish company alignment to deliver a customer experience that drives results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Actionable Voice of the Customer Program

Actionable Voice of the Customer Program

Creating a customer feedback program that enables you to take action on regular cadence

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
How CS can help define the right Ideal Customer Profile (ICP)?

How CS can help define the right Ideal Customer Profile (ICP)?

Defining the right ICPs by market segment with customer analytics

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+21+21
How to Use Customer Feedback to Innovate Software solutions

How to Use Customer Feedback to Innovate Software solutions

Using Customer Feedback will drive your future product and services roadmap plan

CEO tipsCEO tips
+21+21
How to Create a Predictive Customer Analytics Dashboard

How to Create a Predictive Customer Analytics Dashboard

Using AI to create an accurate Predictable Customer Health Score Dashboard

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
The Ultimate OnLine Self-Service Customer Experience

The Ultimate OnLine Self-Service Customer Experience

How to create a smooth, easy to follow Online Self Service Support Center for customers

Jackie Golden
Jackie Golden
Product ManagementProduct Management
+15+15
Professional Services versus Customer Success

Professional Services versus Customer Success

Discussing who owns the customer strategic relationship, implementation, training and support

Jackie Golden
Jackie Golden