Customer OKRs

Customer OKRs

CEO tipsProduct ManagementCustomer Support CenterServicesCustomer DashboardCustomer OKRs#customersuccessSoftware TrainingAccount ExecutiveOperationsProfessional ServicesArtificial IntelligenceCustomer Lifecycle ManagementGTM StrategySoftware TechnologyBusiness OperationsRevenue OperationsCustomer Success ManagementProfessional Services ConsultantSoftwareCSM roleSales LeadershipStrategyCustomer SupportTechnologyCustomer Data AnalyticsCustomer ManagementSoftware Sales
CEO tipsCEO tips
+27+27
Why do companies struggle with operationalizing new technology?

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Mind the SaaS GAP

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Top 10 SaaS Execution Tactics

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+23+23
Customer Lifecycle Management

Customer Lifecycle Management

Establish company alignment to deliver a customer experience that drives results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+14+14
Building a High Performing SaaS Leadership team

Building a High Performing SaaS Leadership team

Things to considering when building the CXO team for SaaS

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Tracking your GTM Planning & Performance Lifecycle

Tracking your GTM Planning & Performance Lifecycle

Tracking GTM Performance is key to proactiving driving results for your SaaS Company

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
The Value of a Business Operations Team

The Value of a Business Operations Team

Saving time and money utilizing a business and revenue operations team

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
Actionable Voice of the Customer Program

Actionable Voice of the Customer Program

Creating a customer feedback program that enables you to take action on regular cadence

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+18+18
The Service Program Differentiator for SaaS Companies

The Service Program Differentiator for SaaS Companies

Creating a best practice approach with a service program to drive ROI for SaaS Companies

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+10+10
How to create a Summary GTM Strategy

How to create a Summary GTM Strategy

Align your company from the Top Down with a well defined GTM Strategy

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
How CS can help define the right Ideal Customer Profile (ICP)?

How CS can help define the right Ideal Customer Profile (ICP)?

Defining the right ICPs by market segment with customer analytics

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+15+15
How to Manage and Forecast NRR

How to Manage and Forecast NRR

Tracking and Managing NRR weekly to Forecast Quarterly results accurately

Jackie Golden
Jackie Golden