Artificial Intelligence

AI

CEO tipsProduct ManagementCustomer Support CenterServicesCustomer DashboardCustomer OKRs#customersuccessSoftware TrainingAccount ExecutiveOperationsProfessional ServicesArtificial IntelligenceCustomer Lifecycle ManagementGTM StrategySoftware TechnologyBusiness OperationsRevenue OperationsData AnalyticsCustomer Success ManagementProfessional Services ConsultantSoftwareCSM roleSales LeadershipStrategyCustomer SupportTechnologyCustomer Data AnalyticsCustomer ManagementSoftware Sales
CEO tipsCEO tips
+27+27
Setting A Customer Success Vision

Setting A Customer Success Vision

A growing SaaS customer base is based on the software creating an experience that produces real business impact easily.

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+27+27
Why do companies struggle with operationalizing new technology?

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Mind the SaaS GAP

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+26+26
Top 10 SaaS Execution Tactics

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+22+22
The Value of a Business Operations Team

The Value of a Business Operations Team

Saving time and money utilizing a business and revenue operations team

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+18+18
The Service Program Differentiator for SaaS Companies

The Service Program Differentiator for SaaS Companies

Creating a best practice approach with a service program to drive ROI for SaaS Companies

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
How CS can help define the right Ideal Customer Profile (ICP)?

How CS can help define the right Ideal Customer Profile (ICP)?

Defining the right ICPs by market segment with customer analytics

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+17+17
Measuring Customer Value & ROI results throughout the Customer Roadmap Plan

Measuring Customer Value & ROI results throughout the Customer Roadmap Plan

Do you have specific metrics identified for the values your software provides as customers operationalize the solution?

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+21+21
How to Use Customer Feedback to Innovate Software solutions

How to Use Customer Feedback to Innovate Software solutions

Using Customer Feedback will drive your future product and services roadmap plan

CEO tipsCEO tips
+21+21
How to Create a Predictive Customer Analytics Dashboard

How to Create a Predictive Customer Analytics Dashboard

Using AI to create an accurate Predictable Customer Health Score Dashboard

Jackie Golden
Jackie Golden
CEO tipsCEO tips
+19+19
The Ultimate OnLine Self-Service Customer Experience

The Ultimate OnLine Self-Service Customer Experience

How to create a smooth, easy to follow Online Self Service Support Center for customers

Jackie Golden
Jackie Golden