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Oliver Buchannon
Jackie Golden

Jackie is a seasoned executive with a reputation for driving scalable business profitably for high growth technology companies with a unique customer centric approach.

CEO tips

+27

Making Customers Feel Known and Understood

Feb 3, 2026

•

3 min read

Making Customers Feel Known and Understood

Tracking Customer Information throughout the Customer Lifecycle

Jackie Golden
Jackie Golden

CEO tips

+28

AI for Customer Experience (CX)

Oct 21, 2025

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16 min read

AI for Customer Experience (CX)

Discover how AI can optimize a CX organization improving the customer experience through automation, acceleration and insights.

Jackie Golden
Jackie Golden

CEO tips

+23

Scaling a SaaS Startup

Sep 19, 2025

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11 min read

Scaling a SaaS Startup

How to scale a SaaS startup efficiently and effectively

Jackie Golden
Jackie Golden

CEO tips

+27

SaaS Instrumentation Flying

Aug 22, 2025

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9 min read

SaaS Instrumentation Flying

The Value of a Customer 360 Dashboard

Jackie Golden
Jackie Golden

CEO tips

+27

Setting A Customer Success Vision

Jul 17, 2025

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10 min read

Setting A Customer Success Vision

A growing SaaS customer base is based on the software creating an experience that produces real business impact easily.

Jackie Golden
Jackie Golden
AI Agents Taking Over Customer Service?

Jun 20, 2025

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13 min read

AI Agents Taking Over Customer Service?

The Value of AI Agents integrated with Online Customer Service

Jackie Golden
Jackie Golden
The Power of Customer Market Segments in CX execution

May 27, 2025

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8 min read

The Power of Customer Market Segments in CX execution

How can well defined Customer Market Segments improve CX execution results?

Jackie Golden
Jackie Golden

CEO tips

+27

Why do companies struggle with operationalizing new technology?

Apr 21, 2025

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10 min read

Why do companies struggle with operationalizing new technology?

The top obstacles SaaS companies need to clear to help customers operationalize their solutions

Jackie Golden
Jackie Golden
Customer Advisory Board

Mar 25, 2025

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10 min read

Customer Advisory Board

Make a CAB effective for both the customer and the company

Jackie Golden
Jackie Golden

CEO tips

+26

Mind the SaaS GAP

Mar 4, 2025

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13 min read

Mind the SaaS GAP

Do you know what the GAP is between your product's capabilities and the customer's expectation for achieving value and ROI?

Jackie Golden
Jackie Golden
How Customer Lifecycle Management (CLM) impacts NRR and LTV

Feb 11, 2025

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17 min read

How Customer Lifecycle Management (CLM) impacts NRR and LTV

CLM will define the Customer roadmap that drives NRR and LTV results

Jackie Golden
Jackie Golden
How to Have an Effective Customer Meeting

Jan 27, 2025

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14 min read

How to Have an Effective Customer Meeting

Provide insights and a plan that will improve your Customer's business operations and make users more effective in their daily jobs.

Jackie Golden
Jackie Golden

CEO tips

+26

Top 10 SaaS Execution Tactics

Dec 29, 2024

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19 min read

Top 10 SaaS Execution Tactics

Focus on what you have to do to deliver results

Jackie Golden
Jackie Golden
How to create a Customer Roadmap Plan

Nov 18, 2024

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14 min read

How to create a Customer Roadmap Plan

Driving Expansion ARR results

Jackie Golden
Jackie Golden
The Pivotal Role of Product Marketing in Customer Lifecycle Management

Oct 15, 2024

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12 min read

The Pivotal Role of Product Marketing in Customer Lifecycle Management

Jackie Golden
Jackie Golden
SaaS Sales and CS Models: Who should own Renewals and Expansions?

Sep 24, 2024

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15 min read

SaaS Sales and CS Models: Who should own Renewals and Expansions?

Jackie Golden
Jackie Golden

CEO tips

+23

Customer Lifecycle Management

Aug 29, 2024

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14 min read

Customer Lifecycle Management

Establish company alignment to deliver a customer experience that drives results

Jackie Golden
Jackie Golden

CEO tips

+14

Building a High Performing SaaS Leadership team

Jul 18, 2024

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13 min read

Building a High Performing SaaS Leadership team

Things to considering when building the CXO team for SaaS

Jackie Golden
Jackie Golden

CEO tips

+22

Tracking your GTM  Planning & Performance Lifecycle

Jun 17, 2024

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12 min read

Tracking your GTM Planning & Performance Lifecycle

Tracking GTM Performance is key to proactiving driving results for your SaaS Company

Jackie Golden
Jackie Golden

CEO tips

+22

The Value of a Business Operations Team

May 20, 2024

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10 min read

The Value of a Business Operations Team

Saving time and money utilizing a business and revenue operations team

Jackie Golden
Jackie Golden

CEO tips

+22

Actionable Voice of the Customer Program

May 3, 2024

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14 min read

Actionable Voice of the Customer Program

Creating a customer feedback program that enables you to take action on regular cadence

Jackie Golden
Jackie Golden

Customer Lifecycle Management

+7

Proven Ways to Drive Sales Results

Apr 15, 2024

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12 min read

Proven Ways to Drive Sales Results

Tactics to create a predictive Sales cycle to drive repeatable quarterly results

Jackie Golden
Jackie Golden

Services

+11

The Value of the Right Software Training Program

Apr 3, 2024

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8 min read

The Value of the Right Software Training Program

How to create the right training program to drive in-depth knowledge transfer to your customers

Jackie Golden
Jackie Golden

CEO tips

+18

The Service Program Differentiator for SaaS Companies

Mar 25, 2024

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11 min read

The Service Program Differentiator for SaaS Companies

Creating a best practice approach with a service program to drive ROI for SaaS Companies

Jackie Golden
Jackie Golden

CEO tips

+10

How to create a Summary GTM Strategy

Mar 8, 2024

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11 min read

How to create a Summary GTM Strategy

Align your company from the Top Down with a well defined GTM Strategy

Jackie Golden
Jackie Golden
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The CX Golden Rule Newsletter

Centralizing the latest news in building high growth tech companies using a customer centered strategy. Views from top CXOs and experts worldwide.


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